Frequently Asked Questions Valk Giftcard

The Valk Giftcard is a gift card with an amount that the recipient can spend at one of our Van der Valk Hotels & Restaurants. The Valk Giftcard is also known as a gift card, gift card, or gift pass.

It is a modern variant of the gift voucher or voucher. A gift card is the size of a credit card with a magnetic strip and barcode on the back on which the credit/monetary value can be 'loaded'. It can also be an E-giftcard, sent in an email with a barcode on which the credit/monetary value is 'loaded'. A gift card is much more personal and fun than an envelope with money in it.

You can freely spend the Valk Giftcard at all Van der Valk Hotels & Restaurants in the Netherlands and abroad. You can use the Giftcard both physically and online.

View our hotels here

You can use the card or E-giftcard for anything within a Van der Valk Hotel/Restaurant. For example, a delicious dinner, a luxury overnight stay, a relaxing wellness package, or to rent bicycles, for example.

You can order the Valk Giftcard on this order page. Here you can indicate how many Giftcards you want to order and what the value of these cards may be.

Would you prefer to order the Valk Giftcard for business to surprise your colleagues or employees? That is possible via this page.

When you have received the Giftcard by mail at home, it must still be activated after receipt. For security reasons, the Van der Valk Giftcard is not sent activated.Activate your Giftcard here.

When the Valk Giftcard is purchased at one of our hotels or you have ordered an E-giftcard, they do not need to be activated.

If you have not received the Valk Giftcard or have received it in your inbox, you can do the following:

1. Check with PostNL for current delays in your area.View current delays here.

2. Or contact us. That can be done by phone or email, please include your order number.

We send the activation code, after you have placed the order for a physical gift card, to the email address provided by the purchaser. If you have not received an activation code, we would like to ask you to also check your spam mailbox. If you still have not received it, you can email: info@valkgiftcard.com or call +31 (0) 88-024 64 40.

When the Valk Giftcard is purchased at one of our hotels or you have ordered an E-giftcard, they do not need to be activated.

The Valk Giftcard can be ordered between € 5 and € 250 per card. You can order a maximum of 25 cards at once. If you want to order more cards, you have to go through the ordering process again.

PostNL is responsible for the delivery of the physical Giftcard. In principle, your Giftcard will be delivered within 3 working days. For shipping within Europe, they apply 3 to 5 working days and for shipping outside Europe 3 to 8 working days.

The E-giftcard will be received within the hour in your mailbox.

Via this balance checker you can check the balance. For this, you need the 19-digit card number and the security code, which is located on the back of the Giftcard. The security code is under the scratch-off layer. For the E-giftcard, the 19-digit card number is found under the barcode. The security code can be found in the same email.

If you have not yet activated the Giftcard, you cannot see the balance yet. First activate your Giftcard on this page. The E-giftcard does not need to be activated.

No, that is not necessary. The advantage of a Valk Giftcard is that the amount does not need to be redeemed all at once. The remaining balance remains on the card.

The balance on the Valk Giftcard cannot be paid out in cash.